Terms & Conditions

Last Updated: October 26, 2026

These Terms & Conditions ("Terms") govern your use of

https://www.teddysvet.com, any Teddy's Vet mobile application, and any

services coordinated through Teddy's Vet (collectively, the "Services").

By using the Services, you agree to these Terms. If you do not agree, do

not use the Services.

1. Who We Are

Teddy's Vet is a brand of XOXLI LLC, a California limited liability

company (CA Entity No. 201608810242), with mailing address

2520 Venture Oaks Way, Ste 120, Sacramento, CA 95833. References to

"we," "our," or "us" refer to XOXLI LLC operating as Teddy's Vet.

2. Service Description

Teddy's Vet is a coordination and facilitation service that assists pet

owners with scheduling veterinary care and arranging pet transportation.

Teddy's Vet may coordinate:

• Veterinary appointments with independent partner clinics

• Pet transportation services

• Communication between pet owners and veterinary providers

• Scheduling and logistical support

XOXLI LLC does not directly provide veterinary medical care and does not

hold a veterinary license in any U.S. jurisdiction. All veterinary

services are performed by independent, licensed veterinarians and

veterinary clinics.

3. Independent Veterinary Providers

Veterinary care arranged through Teddy's Vet is performed by independent

veterinary professionals or clinics. These providers are solely

responsible for:

• Examinations, diagnoses, and treatments

• Surgery

• Prescriptions and medical recommendations

• Their own compliance with licensing and regulatory requirements

XOXLI LLC does not supervise or control medical decisions and makes no

representation or warranty regarding medical outcomes.

4. Cross-Border Veterinary Care Disclosure

Veterinary services coordinated through Teddy's Vet may be performed in

Mexico by Mexico-licensed veterinary professionals. By using the Services,

you acknowledge that:

• Veterinary regulations in Mexico differ from U.S. regulations

• Treatment protocols, medications, and equipment may vary

• Pricing structures differ from U.S. veterinary clinics

• Mexican veterinary licenses are not U.S. veterinary licenses

• Your personal and pet information will be shared with the Mexican

clinic you choose, so it can prepare for your visit

You accept these differences by requesting coordination services.

5. Pet Transportation Services

Teddy's Vet may coordinate transportation for pets between locations,

including cross-border transportation. Transportation may be provided by

Teddy's Vet personnel, affiliated transport providers, or independent

third-party transportation services. Transportation of animals carries

inherent risks (motion stress, escape, injury, delays, border inspection

delays). By requesting transportation, you accept these risks.

6. Medical Advice Disclaimer

Information provided by Teddy's Vet via phone, email, SMS, WhatsApp,

in-app chat, or social media is for informational and coordination

purposes only. It is not a substitute for an in-person veterinary

examination. A proper veterinary diagnosis requires evaluation by a

licensed veterinarian.

7. Estimates and Pricing

Quotes or estimates provided before service are approximate and

non-binding. Final charges may differ based on diagnostics performed,

medications used, surgical findings, additional treatments, or exchange

rate variation (for services billed in Mexican pesos). You remain

responsible for payment of services actually authorized for your pet.

8. Payments

Payment may be required before, during, or after services are rendered,

depending on the clinic. Payment categories may include:

• Veterinary services (paid directly to the clinic or through Teddy's Vet)

• Transportation services

• Coordination or administrative fees

Payment processing fees may apply. Refunds are governed by the policies

of the specific provider delivering the service.

9. Client Responsibilities

By using the Services, you agree to:

• Provide accurate pet medical history

• Disclose behavioral risks (aggression, biting, bite history)

• Disclose infectious disease status if known

• Follow veterinary treatment instructions after your appointment

• Ensure your pet is safely contained and prepared for transport

• Provide valid payment information

Failure to disclose material information may affect treatment or

transport safety and may terminate your use of the Services.

10. Emergency Situations

Teddy's Vet communication channels (phone, email, SMS, WhatsApp, app) are

not continuously monitored and are not an emergency service. If your pet

is experiencing a life-threatening emergency, seek immediate care at the

nearest emergency veterinary facility.

11. Limitation of Liability

To the maximum extent permitted by law, XOXLI LLC and Teddy's Vet shall

not be liable for:

• Medical outcomes of veterinary treatments

• Acts or omissions of independent veterinary providers or transport

providers

• Complications from medical procedures

• Transportation delays, border inspection events, or unforeseen events

• Lost profits, indirect, incidental, consequential, or punitive damages

In no event shall our aggregate liability exceed the amount you paid to

Teddy's Vet in the twelve (12) months preceding the event giving rise to

the claim.

12. Governing Law and Venue

These Terms are governed by the laws of the State of California, without

regard to its conflict-of-laws principles. Any dispute arising out of or

relating to these Terms or the Services shall be brought exclusively in

the state or federal courts located in San Diego County, California, and

you consent to the personal jurisdiction of those courts.

13. Dispute Resolution — Informal Resolution First

Before filing any claim, you agree to attempt in good faith to resolve

the dispute by contacting us at info@xoxli.com and allowing us thirty

(30) days to respond.

14. Severability

If any provision of these Terms is held unenforceable, the remaining

provisions remain in full force and effect.

15. Entire Agreement

These Terms, together with the Privacy Policy and Disclaimer, constitute

the entire agreement between you and XOXLI LLC regarding the Services and

supersede any prior agreements.

16. Changes to These Terms

We may update these Terms from time to time. Material changes will be

noted here with a new "Last Updated" date. Continued use of the Services

after an update constitutes acceptance of the revised Terms.

17. Contact

XOXLI LLC — Teddy's Vet

Email: info@xoxli.com

Mailing address: 2520 Venture Oaks Way, Ste 120, Sacramento, CA 95833