Privacy Policy
Last Updated: October 26, 2026
This Privacy Policy explains how XOXLI LLC ("XOXli," "we," "our," or "us"),
operating under the brand name Teddy's Vet™, collects, uses, and protects
information when you visit https://www.teddysvet.com or use any Teddy's Vet
mobile application.
By using our website or apps, you agree to this Privacy Policy.
1. Who We Are
Teddy's Vet is a brand of XOXLI LLC, a California limited liability company
(CA Entity No. 201608810242), with mailing address 2520 Venture Oaks Way,
Ste 120, Sacramento, CA 95833. Teddy's Vet coordinates cross-border
veterinary care appointments between US pet owners and independent,
Mexico-licensed veterinarians at partner clinics in Tijuana, Baja California,
Mexico. XOXLI LLC does not itself provide veterinary medical services.
2. Information We Collect
Information you provide to us:
• Name, email address, phone number
• Information about your pet (species, breed, age, medical history you
choose to share)
• Appointment and service requests
• Messages submitted through contact forms, WhatsApp, or in-app chat
• Payment information when you book services (processed by third-party
payment processors; we do not store full card numbers)
Information collected automatically:
• IP address, device type, operating system, browser type
• Pages visited, time on page, referral source
• App usage events (if you install our mobile app): screen views,
feature interactions, crash diagnostics
• Approximate location (city-level) derived from IP address
• Precise location (only if you grant permission in our mobile app)
3. How We Use Your Information
We use the information we collect to:
• Coordinate your veterinary appointments and transportation
• Share your pet and contact information with the independent clinic you
choose, so they can prepare for your visit
• Respond to your inquiries and appointment requests
• Send appointment reminders and service follow-ups via email, SMS, or
• Operate, maintain, and improve our website and apps
• Measure advertising performance and deliver relevant ads
• Comply with legal obligations and prevent fraud
4. Cookies, Tracking, and Third-Party Services
We use the following third-party services. Each may collect information
about your interaction with our website or apps for the purposes listed:
• Google Analytics and Google Tag Manager — website analytics
• Google Ads — advertising measurement and audience building
• Meta Pixel (Facebook / Instagram) — advertising measurement and
audience building
• TikTok Pixel — advertising measurement
• WhatsApp Business API — handling customer messages
• Hosting and infrastructure providers (Wix, Dropbox, Microsoft)
You can disable cookies in your browser settings. Disabling cookies may
reduce site functionality. For mobile apps, you may limit ad tracking in
your device's privacy settings (iOS: Settings → Privacy & Security →
Tracking; Android: Settings → Google → Ads).
5. Cross-Border Data Transfer
Because Teddy's Vet coordinates care with clinics in Mexico, personal
information you provide (your name, contact details, pet information)
will be transferred to and processed by independent veterinary clinics
located in Baja California, Mexico. These clinics are independent
operators responsible for their own data practices once your information
is shared with them for your appointment.
6. Data Sharing
We do not sell your personal information. We share information only with:
• The specific veterinary clinic you choose to visit, for the limited
purpose of coordinating your appointment
• Service providers that help us operate (analytics, advertising,
hosting, payment processing, messaging platforms)
• Law enforcement or regulators when required by law
7. Data Retention
We retain your personal information for as long as necessary to provide
services and for a reasonable period thereafter for legal, tax, and
business record purposes (typically 7 years for financial records,
2 years for inquiries that did not result in service). Marketing audiences
and website analytics data are retained according to each third-party
provider's standard retention period (typically 14–26 months for Google
Analytics; 180 days for Meta/TikTok Pixels).
8. Your Privacy Rights
Regardless of where you live, you may contact us to:
• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information (subject to legal retention
requirements)
• Opt out of marketing communications
California residents (CCPA / CPRA): You have additional rights, including
the right to know, delete, correct, and limit use of sensitive personal
information, and the right not to be discriminated against for exercising
these rights. We do not sell personal information as that term is defined
under the CCPA. To exercise any right, contact us at the address below.
9. Children's Privacy
Teddy's Vet is intended for adults. We do not knowingly collect personal
information from children under 13. If we learn that we have collected
information from a child under 13, we will delete it. If you believe a
child has provided us personal information, please contact us.
10. Data Security
We use reasonable administrative, technical, and physical safeguards to
protect your personal information. No internet or electronic storage
method is 100% secure; we cannot guarantee absolute security.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Material changes
will be noted here with a new "Last Updated" date. Continued use of our
website or apps after an update constitutes acceptance of the revised
policy.
12. Contact Us
For any questions or to exercise any privacy right, contact:
XOXLI LLC — Teddy's Vet
Email: info@xoxli.com
Mailing address: 2520 Venture Oaks Way, Ste 120, Sacramento, CA 95833